A listing on the astrologer directory carries a display name, the traditions the practitioner works in, the languages they consult in, their specialisations and their per-minute rate. The rate is theirs to set and to change. The verification record behind the listing is not something they can edit, and neither is the badge.
If your experience of a consultation contradicts what a listing claims — a tradition the practitioner does not in fact work in, a language they could not hold the consultation in, a session that did not run the way the profile described — that is worth telling us, and it is far more useful than a star rating. Write to support@livepanditji.com with the astrologer's name as it appears on the profile, the date and time of the session, and what was actually said. Our refund policy sets out separately what happens to the money in those cases, and the two things are handled independently: you do not have to want a refund in order to report conduct.
Two things sit outside this loop, and it is fairer to say so than to let you find out by writing in. We do not adjudicate the substance of a reading you disagreed with — a chart can be read more than one way, classical authorities disagree with each other about how, and a panel arriving after the fact is not a referee for that. And we cannot act on a complaint about an outcome that has not happened yet. What we can act on is conduct: pressure, fear, a rate that was not the rate on the profile, a claim about training that turns out to be untrue, or a practitioner straying into advice our Terms of Service place outside the scope of a consultation.